Terms of Service

Elevate Remote Solutions provides virtual assistant matching, consultation, and talent coordination services for businesses seeking administrative, operational, creative, marketing, and technical support. Specific service deliverables, weekly hours, operational schedules, and candidate placements are established in individualized client service agreements, proposals, or order confirmations.

You must be at least 18 years of age and possess the legal authority to enter into binding agreements to use our website and services. If you represent an entity, company, or organization, you warrant that you are fully authorized to bind that entity to these Terms of Service.

Initial consultations, discovery sessions, and inquiries submitted through our website or scheduling links do not constitute a binding agreement to provide ongoing virtual assistant services until a formal service agreement or onboarding confirmation is fully executed and agreed upon by both parties.

We make commercially reasonable efforts to match clients with virtual assistants possessing relevant skills, industry experience, and schedule compatibility based on information provided during onboarding. If a matched assistant does not satisfy your operational requirements, we will coordinate a replacement candidate in accordance with our matching policies.

Virtual assistants assigned or introduced through Elevate Remote Solutions perform services as independent contractors or personnel managed under our operational network. Nothing in these Terms creates an employer-employee, joint venture, partnership, or agency relationship between the client and the assigned personnel or Elevate Remote Solutions.

Clients are responsible for providing clear task instructions, required training, necessary system access, constructive feedback, and reasonable deadlines. Elevate Remote Solutions is not liable for delayed deliverables caused by incomplete directions, delayed client approvals, or lack of software access.

If you grant a virtual assistant access to your internal software, email accounts, cloud drives, CRM platforms, or proprietary systems, you are solely responsible for provisioning appropriate role-based permissions and utilizing secure password management tools. You agree to revoke access promptly upon termination or reallocation of services.

Both parties agree to hold non-public business information, client data, operational systems, financial records, customer lists, trade secrets, and proprietary communications in strict confidence. Neither party shall disclose such confidential information to third parties without prior written consent, except as required by applicable law.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal and business information. Clients maintain responsibility for complying with data privacy laws governing personal data they collect and instruct virtual assistants to process.

Clients in regulated industries (including healthcare under HIPAA or financial sectors) must explicitly inform Elevate Remote Solutions prior to onboarding to ensure appropriate service frameworks, data handling procedures, and Business Associate Agreements (BAAs) are executed where applicable.

If services include cold outreach, email campaigns, direct messaging, or phone prospecting, the client warrants that all prospect lists, outreach messaging, and marketing directives strictly comply with applicable marketing laws, including the CAN-SPAM Act, TCPA, and international anti-spam regulations.

Service fees are specified in your agreed plan, invoice, or statement of work. All fees are quoted and payable in U.S. Dollars (USD) and must be paid in advance of the service period. Incurred fees are non-refundable once the active billing cycle or work allocation commences.

Subscription plans renew automatically on a recurring monthly cycle unless cancelled in accordance with our cancellation terms. By enrolling in a recurring plan, you authorize Elevate Remote Solutions to charge your designated credit card or payment method on each scheduled billing date.

Clients may request upgrades or modifications to their service tier or allocated hours by providing written notice prior to the upcoming billing cycle. Adjustments take effect in the subsequent billing period unless expedited arrangements are mutually agreed upon in writing.

Either party may cancel recurring services by submitting written notice in advance of the next billing date as specified in your service agreement (standard 14-day advance notice applies unless otherwise agreed). We reserve the right to suspend or terminate services immediately for non-payment, unlawful conduct, or abusive behavior.

Because virtual assistant hours and talent availability are reserved exclusively for active accounts, prepaid fees are non-refundable. If you experience service issues, we focus on providing candidate replacement or service credits rather than monetary refunds.

While we strive to provide high-quality support, Elevate Remote Solutions does not guarantee specific commercial outcomes, sales conversions, revenue increases, search rankings, or business success resulting from tasks completed by virtual assistants.

Clients remain directly responsible for all third-party advertising spend (e.g., Google Ads, Meta Ads) incurred on their external accounts. We do not control search engine algorithms, platform ad approvals, or ad performance dynamics.

Services may involve utilizing third-party software tools, CRM platforms, hosting services, and social channels. Elevate Remote Solutions is not responsible for outages, policy shifts, account suspensions, or rate changes imposed by third-party platforms.

All content, branding, website designs, methodologies, and proprietary materials displayed on our website or provided in our frameworks remain the exclusive intellectual property of Elevate Remote Solutions and are protected by applicable copyright and trademark laws.

You retain full ownership of all documents, logos, data, and content you provide to us or your assigned virtual assistant. You warrant that you possess all necessary rights and licenses for materials provided and that such materials do not infringe third-party rights.

Upon full payment of all applicable service fees, all deliverables, custom content, spreadsheets, graphics, and work product created specifically for your business by your assigned virtual assistant during paid hours become your sole property.

You agree not to direct virtual assistants to perform unlawful, fraudulent, defamatory, sexually explicit, harassing, or infringing activities, or to harvest data in violation of third-party platform terms of service. We reserve the right to terminate services immediately for violations.

We strive to maintain high website availability but cannot guarantee uninterrupted or error-free access. We reserve the right to modify, suspend, or discontinue website features or informational content at any time without prior liability.

Our website, consultations, and services are provided 'as is' and 'as available' without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, Elevate Remote Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunities. Our total aggregate liability arising out of or relating to these terms or our services shall not exceed the total fees paid by you to Elevate Remote Solutions during the one (1) month preceding the event giving rise to liability.

You agree to indemnify, defend, and hold harmless Elevate Remote Solutions, its officers, directors, contractors, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your business operations, client-provided materials, or tasks directed by you.

Neither party shall be liable for delays or failure in performance resulting from acts beyond reasonable control, including natural disasters, telecommunications or power failures, governmental actions, internet service provider disruptions, or regional crises.

These Terms of Service and any disputes arising out of or related to our services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal suit, action, or proceeding shall be instituted exclusively in the state or federal courts located in Sacramento County, California.

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision in that or any subsequent instance.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, corporate reorganization, or sale of assets.

We reserve the right to update or modify these Terms of Service at any time. Updated versions will be posted on our website with a revised effective date. Continued use of our website or services following any updates signifies your acceptance of the modified terms.

These Terms of Service, along with our Privacy Policy and any executed service agreement or order form, constitute the entire agreement between you and Elevate Remote Solutions regarding the subject matter herein, superseding all prior oral or written discussions.

For questions, clarifications, or formal notices regarding these Terms of Service, please reach out to our legal and support team at Elevate Remote Solutions.